1. Information We Collect

• Name, age, contact number and email address.
• Emergency contact details.
• Travel preferences and booking information.
• Aadhaar Card and PAN Card details, where required for identity verification, travel arrangements, legal or regulatory requirements, or other legitimate purposes.
• Insurance details and relevant insurance documents where required for travel, claims, assistance or emergency coordination.
• Medical reports, medical history, prescriptions, allergies and mobility-related information only when voluntarily provided and reasonably necessary for safe travel assistance, medical support or emergency purposes.
• Payment and transaction details required for booking and accounting.

2. How We Use Your Information

• Process and manage your bookings.
• Arrange transportation, accommodation, meals and other trip services.
• Provide wheelchair, mobility, medical or emergency assistance where requested.
• Communicate important trip updates, schedules and changes.
• Respond to enquiries and provide customer support.
• Comply with applicable legal and regulatory requirements.

3. Medical & Sensitive Information

• Any medical, mobility, allergy, insurance or emergency information voluntarily provided by a traveller will be handled with appropriate care and used only for purposes such as travel planning, safety, assistance, insurance coordination and emergencies.

4. Sharing of Information

• We may share necessary information with trusted service providers such as hotels, transportation providers, local coordinators, medical/emergency service providers, insurance providers or other vendors only when reasonably required to provide the booked services or assistance.
• We do not sell or rent customers' personal information for third-party marketing.

5. Payment Information

• Payments may be processed through authorised payment providers. SetuDham Travels does not intentionally retain complete card, UPI or banking credentials beyond what is necessary for legitimate business, accounting or legal purposes.

6. Data Security

• We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Marketing & Communication

• We may contact customers regarding bookings, travel updates, offers or SetuDham services where permitted. Customers may request that promotional communications be stopped.

8. Cookies & Website Data

• Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better user experience.

9. Children's Information

• Our services are primarily intended for adults, senior citizens and families. We do not knowingly collect personal information from children except where provided by a parent or legal guardian for a family booking or travel arrangement.

10. Data Retention

• We retain personal information only for as long as reasonably necessary for providing services, maintaining business and financial records, resolving disputes, preventing fraud, or meeting applicable legal obligations.

11. Your Rights & Requests

• Customers may contact SetuDham Travels to request information about their personal data, correction of inaccurate information, or other privacy-related assistance, subject to applicable law.

12. Policy Updates

• This Privacy Policy may be updated from time to time to reflect changes in our services, technology or applicable laws. The updated policy will be published through our appropriate communication channels.